All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
- Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- your product is damaged, send us your order number and a photo of the item’s condition, by emailing us on Contact Us before getting a refund.
- customer is required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, the customer must submit a claim to the shipping carrier directly.
Missing order: In case a package is delivered (based on tracking number update) but the customer claims that they did not receive the item, the customer must submit a claim to the shipping carrier directly. Our primary goal is to make our customers happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged;
- Refund minus the shipping cost if the customer does not want the product they received. customer must return the item at his expense to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
-  customer’s order does not arrive due to an incorrect address provided by the customer;
- customer’s order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work?
After we have approved the order refund, return, or exchange, the product must be returned to our warehouse at the following address: 329 S oyster bay Rd, Plain-view, NY, United States, 11803
The customer must return the product and provide a tracking number.
Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.